Thank you for choosing MEMO as your financial services provider. Our goal is to provide you with high quality equipment and service.

Frequently Asked Questions - ELECTRA Dispenser

MEMO'S professional technical support staff has compiled the following list of the most frequently asked questions.

Can I print a money order when the screen read init. modem?

The money order dispenser needs to dial into MEMO's main office to transmit your money order sales information. Call the MEMO Help Desk at 1-800-864-5246.

Can I print a money order when the screen reads "doc array full"?

Call the MEMO Help Desk at 1-800-864-5246. The money order dispenser needs to dial into MEMO's main office and transmit your money order sales information before you can print money orders.

What can I do if the printer jams and the wheel will not turn in the printer box?

Follow these steps:

1. Using the key, open the printer door.


2. Clear the jammed money orders.


3. Feed the remaining money orders through the dispenser.


4. Align the holes on the money orders with the pins on the roller ends.


5. Call the MEMO Help Desk at 1-800-864-5246 if the problem continues.