Reliable Customer Service
Our automated phone attendant is available 24 hours a day, 7 days a week. Spanish options are available.
Call us at (800) 922-8079
MEMO’s customer service staff provides direct support to MEMO agents and customers Monday through Friday from 8 a.m. to 5 p.m. EST. Bilingual representatives are available to assist our Spanish-speaking agents and customers.
Forms
- Money Order Request Form
Use this form to obtain a photocopy of your cashed money order or to obtain a replacement of your money order. - Formulario de Servicio Al Cliente (Spanish)
Use esta forma para recibir una fotocopia del giro postal cambiado o recibir un reembolso para un giro postal perdido.
Compliance
MEMO Money Order Services
- Money Order Agent Sales Manual
- Money Order Agency Procedures Quick Reference Guide
- Automated Telephone System Instructions
- Instructions to Access Agent Only Area of Website
- Money Order Sales Summary Report Website Instructions
- VeriFone Vx570 Training Guide (Money Order Equipment)
MEMO Money Order Forms:
- Money Order Stop Payment Order
- Money Order Void Order Form
- Money Order Transaction Report
- Money Order VeriFone Dispenser and Printer Supplies Order
- To Order Money Order Signs and Forms
MEMO Bill Payment Services
Agents with a Terminal (MEMO Computer)
- Bill Payment Agent Sales Manual (Terminal)
- Bill Payment Operators Guide (Terminal)
- Bill Payment Terminal Quick Reference Guide (Terminal)
Bill Payment (Terminal) Forms:
- Bill Payment Returned Check Batch Document
- Bill Payment Transaction Report
- Bill Payment Void/Correction Forms (English)
- Bill Payment Void/Correction Forms (Spanish)
- To Order Bill Payment Signs and Forms (Terminal)
Agents using a Web Portal (Icon on YOUR computer’s desktop)
Bill Payment (Web Portal) Forms: