We have compiled a list of questions that current and future agents of MEMO frequently ask their sales representatives.
MEMO aXCESS FAQs
How do I Print a Previous Daily report?
- Click Money Order Reports
- Select Daily Report
- Choose Date from Dropdown (MMDDYYY) Ex. 05282019 for May 28th, 2019
- Click OK
How do I Print a Cumulative Summary Report?
Follow these steps:
- Click Money Order Reports
- Click Cumulative Reports
- Select Date from Dropdown (MMDDYYY) Ex. 05282019 for May 28th, 2019
- Press OK
How do I Load Documents?
Follow these steps to load documents:
- Click Load/Unload Documents
- Click Load Document
- Enter 1st serial number plus the number to the far right
- Enter the last serial number plus the number to the far right
- Click OK
- Close printer door
How do I Void a Sold Document?
Follow these steps to void a sold document:
- Click Void Money Order
- Click Void Sold Document
- Type the Serial Number and Check Digit
- Enter the amount and click OK
How do I Add Operator Passcodes?
Follow these steps to add operator passcodes:
- Click Admin
- Select Operator Passcode
- Type a four-digit passcode, select isActive and/or isManager
- Click ADD
- To enter another passcode, type a four-digit passcode, select IsAgent and/or IsManager
- Select ADD
- Click BACK when done
How do I Unload Documents (Required before loading New Docs?)
Follow these steps to unload documents:
- Select Load/Unload Documents
- Click Unload
- Type your four-digit passcode
- Click OK
How do I Void Remaining Documents?
Follow these steps to void remaining documents:
- (Must have 10 or less left)
- Select Admin
- Click Void All Documents
- Click OK if you are sure you want to void all documents
How do I Add Operator Passcodes
Follow these steps to add operator passcodes:
- Select Admin
- Click Operator Passcode
- Type a four-digit passcode, select IsActive and/or IsManager
- Choose ADD
- To enter another passcode, type a four-digit passcode, select IsActive and/or IsManager
- Click ADD
- Click BACK when done
VERIFONE
How do I load the money orders into the Money Order dispenser?
Follow these steps to load the money orders or visit the Verifone Online Manual:
- Remove the new pack of money orders from the cardboard box.
- Look at the serial numbers of the first and last money orders in the new pack. You must load the documents into the dispenser starting with the first serial number of the pack. This will be the lowest number in your new pack.
- Open the printer door of your money order dispenser with your MEMO key.
- Place the new pack of money orders inside the printer with the lowest serial number facing up.
- Feed the first money order up through the middle of the curved silver slot.
- The holes on the sides of the money order must catch the black plastic tabs on BOTH sides of the printer assembly, or else jamming may occur. The black plastic tabs can be adjusted to match the money order width.
How do I print my reports?
Follow these steps to print your reports:
- When you open your printer door, the screen on your keypad will display: Select Option: Print Reports *01
- Press ENTER and the screen will display Report Type *Previous Daily
- To print a Previous Daily, press ENTER. The keypad will display ENTER Date
- Type in the desired date of the report (mm/dd/yy) and press ENTER
- Your Cumulative Summary report will print automatically. Depending on your reporting schedule to MEMO, your Cumulative Summary report may print once or twice a week.
- REMINDER: Every time you open and close your money order printer door, the money order will automatically advance to reveal the serial number of the first money order issued to a customer. You will have to enter the exposed serial number to continue selling money orders. Remember to enter the entire ten-digit number.
The keypad reads “Enter Exposed Serial #.” What can I do?
A money order should be exposed approximately one-inch at the top of the money order dispenser. Key in the ten-digit serial number of the exposed money order and press ENTER.
Why does the keypad screen read “Invalid Check Digit”?
The entire money order serial number was not entered correctly. Please CANCEL (Red Button) and type in the entire 10-digit serial number again. Press ENTER.
Why does the money order dispenser’s screen read, “Terminal Locked unlock occur at”?
The money order dispenser’s time is locked out during the time the store is closed. Once the store opens, the money order dispenser will unlock.
Can I print a money order when the screen says, “Machine not polled in timeout period”?
The money order dispenser needs to communicate with MEMO’s main office to transmit your money order sales information. Call the MEMO Help Desk at 1-800-922-8079.
Why does my screen read, “Terminal Shutdown Remotely”?
Call the MEMO Help Desk at 1-800-922-8079. The money order dispenser has been locked by Credit.
What can I do if the printer jams and the wheel will not turn in the printer box?
Follow these steps:
- Using the key, open the printer door.
- Clear the jammed money orders.
- Feed the remaining orders through the dispenser.
- Align the holes on the money orders with the pins on the roller ends.
- Call the MEMO Help Desk at 1-800-922-8079 if the problem persists.
Reports are not printing. Why?
Follow these steps:
- Make sure the green light is illuminated on your Money Order Verifone.
- If the green light is not illuminated on the Money Order Verifone, then check and make sure the thermal paper is not empty.
- If the reports still don’t print, look at the roller on top of the lid to make sure it is not broken.
- Try to print a report again.
- Call the MEMO Help Desk at 1-800-922-8079 if the problem persists.
Why does the keypad screen read “No Documents”?
The Money Order serial numbers need to be added to the Verifone. Follow these steps:
- Using your key, open the printer door.
- The keypad screen will read, PRINT REPORTS *01.
- Press the NEXT OPTION key one time.
- The keypad screen will read, LOAD DOCUMENTS *02. Press ENTER.
- Key the first ten-digit serial number from the new pack of money orders. Press ENTER.
- Press ENTER if the keypad reads “partial pack.” Press ENTER.
- Close the printer door.
Why does the keypad screen read “serial number out of range”?
The Money Order serial numbers are out of sequence. Follow these steps:
- Using your key, open the printer door.
- Press the NEXT OPTION key three times. The screen will read, CLOSE OUT DOCUMENTS *4.
- Press ENTER two times. Next, press any key.
- Next, the screen will read, “VOID REMAINING DOCS *5.”
- Press the PREV. OPTION key three times. The screen will read, “LOAD DOCUMENTS *2.” Press ENTER.
- Enter the first ten-digit serial number form the new money order pack and press ENTER.
- Enter the last serial number from the new money order pack and press ENTER.
- The screen will read, “Partial Pack.” Press ENTER or CANCEL. Press ENTER.
- Nex the screen will read, “Load Paper in Printer and Press a Key.” Press ENTER.
- Close the printer door.